General
All orders accepted are subject to the terms and conditions of sale below. We reserve the right to refuse orders at our discretion.
Cancellations/Returns/Refunds Policy
In the unfortunate event you need to cancel your order you will receive a full refund if the design proof is yet to be produced and materials are yet to be ordered. After this stage you may be eligible for a partial refund. If production has started, no refunds are available. Please contact us at info@tohaveandtogold.co.uk as soon as possible should you wish to cancel your order.
As your wedding stationery has been personalised for you we are unable to offer returns. If you are unhappy with your order for any reason please contact us at info@tohaveandtogold.co.uk. If any errors have been made on our part we will endeavour to resolve the issue by means of replacement or refund as required. We may require photographs so we can inspect any possible damage. Please let us know within 7 days of receipt.
Any refunds will have payment provider/gateway fees deducted from the refund amount.
Payment & Pricing
All orders require payment in full at time of ordering. We accept payment either in the form of a bank transfer stating your order number and name, or by credit/debit card via PayPal. PayPal transactions are handled on PayPal’s website so we do not receive or store customers’ card details. All prices are in GBP Sterling. We ship to UK addresses only.
Proofs & Your Approval/Responsibilities
You will be sent a proof of all items to be produced within 5 working days of order payment and wording submitted. Please confirm any changes via email and further amended proofs will be sent within 3 working days.
After your acceptance of the final proofs, any changes thereafter will be subject to a charge (as production may have already started). Please double check all spellings and grammar before approving as we do not accept responsibility for any wording errors. If you notice an error after acceptance, please contact us as soon as possible at info@tohaveandtogold.co.uk
Once proofs are approved there are no changes, refunds or reprints without charge, unless the error is on our part.
Turnaround times
Once approved, printing can begin. Please allow 2 weeks for your order to be completed. If you require a rush order it is advised to email info@tohaveandtogold.co.uk before placing your order to ensure your timelines can be met. We suggest ordering no later than 4-6weeks before you wish to send out your invites.
Our Materials and Products
We use high quality card stock and foils from UK suppliers. To avoid any minor differences between batches of these materials which may occur on occasion, we advise that you order your items at the same time. In order to assess colour and design in person as opposed to on a screen, we highly recommend ordering one of our sample invitation suites before placing your full order. This is because computer monitors and phone screens can calibrate colours differently, causing some variation. Hot foil stamping is a manual artisan craft where there can also be slight variations and imperfections to the finish. Whilst we take the utmost care to keep the hot foiling as uniform as possible, this is part of the nature of the process.
Stationery will be delivered unassembled.
Delivery
Sample packs are sent via 2nd Class Royal Mail. There is no delivery charge for these. For all other orders there is a delivery charge to cover tracked delivery by courier or Royal Mail. The package will need to be signed for on arrival. We don’t take responsibility for lost packages if tracking shows as delivered. You will receive a notification when your order has been dispatched.
It is the customer’s responsibility to provide the correct delivery address at the time of placing the order. We only ship to UK addresses.
Any damages in transit must be reported within 24hrs of arrival. Photographic evidence of items and packaging will be required in order for us to claim against the courier.
Copyright and Intellectual Property
All designs are the copyright and intellectual property of To Have And To Gold/Catherine McCarthy. Neither you, nor a third party, may copy any part of the design or reproduce it in any way. We do not share details of fonts used in designs.
It is your responsibility to obtain permission for any copyright material you may wish to incorporate into your stationery such as poems or graphics. You agree to indemnify us against any breach of copyright.
To Have and To Gold reserves the right to photograph stationery produced for the customer for our own marketing and social media and owns the copyright of any such images. We take care to only share these after they have arrived with your guests / after your wedding day. We do not share any personal identifiable information such as email addresses, home addresses and phone numbers. If the customer does not wish for images of their stationery to be shared they must confirm this in writing at the time of ordering.
Other policies
Please find links to our Privacy Policy, Cookie Policy and Website Terms of Use.