FAQs
Please find some frequently asked questions below. If you still have a query please get in touch via the contact form.
How do I order?
Please visit the product details page of the items you are interested in, select from the options available then click ‘Add to Cart’.
After checkout you will get the opportunity to upload your wording, you can also return to your account and upload at a later time by clicking into the Order Details page. If you have trouble with this you can email your files instead at info@tohaveandtogold.co.uk. Before printing begins you will be sent digital proofs to approve.
When should I send out my invites?
Wedding invitations are normally posted out 4 – 6 months before your wedding date to allow time for your guests to reply, and make any necessary work or childcare arrangements. This also allows for plenty of time for you to plan details of your day which may require you to know final guests numbers or any dietary requirements. You may also wish to send out a Save the Date a year before your wedding so people are aware of the date when booking future holidays, or to give enough notice for travel costs if you are planning a wedding abroad.
Do you have samples available?
Yes, please visit the Order Samples page and select which designs and items you would like a sample of. Each sample pack also contains Card Colour Swatches of all the card colours available. Samples are non-personalised. Samples have free UK delivery.
Which aspects of the wedding invitation suites are customisable?
Your names, wedding date and time, location, ceremony/reception details, RSVP requirements. You can also choose from a selection of foil, card and envelope colours. There are also optional extras such as envelope addressing.
Can I choose my own card or foil colours that aren’t listed?
Please email to discuss: info@tohaveandtogold.co.uk
Is there a minimum order quantity?
Yes for wedding invitation suites there is a minimum order of 40.
Can I order both day and evening invites?
Yes, please add to the basket the total number of invites you require, then when producing your wording file you can indicate the split of how many of each type and include the wording for each.
How many invites do I need? Can I order more later?
It’s best to order one per couple/household and then 10 spares for anyone extra and as a keepsake.
Reprints are possible but can be costly if your chosen card/envelope colours are no longer in stock as then the minimum order quantity would apply.
When should I expect to receive my order?
For wedding invitation suite orders you will receive an order confirmation after payment, then a digital proof within 2 days to approve. Once confirmed, you can then expect your order to be ready to dispatch within 3-4 weeks.
Can you take rush orders?
If you have left it late to order please get in touch prior to ordering to make sure I can fulfil in accordance with your timelines.
Can I cancel my order?
In the unfortunate event you need to cancel your order you will receive a full refund if the design proof is yet to be produced. After this stage you may be eligible for a partial refund. If production has started, no refunds are available. Please see my Terms & Conditions.