Terms and Conditions

General

All orders accepted are subject to the terms and conditions of sale below.

We reserve the right to refuse orders at our discretion. All designs are the copyright and property of To Have And To Gold/Catherine McCarthy. Neither you, nor a third party, may copy any part of the design or reproduce it in any way.

Our Materials and Products

We use high quality card stock and foils from UK suppliers. To avoid any minor differences between batches of these materials which may occur on occasion, we advise that you order your items at the same time. In order to assess colour and design in person as opposed to on a screen, we highly recommend ordering one of our sample invitation suites before placing your full order. This is because computer monitors and phone screens can calibrate colours differently, causing some variation. Hot foil stamping is a manual artisan craft where there can also be slight variations and imperfections to the finish. Whilst we take the utmost care to keep the hot foiling as uniform as possible, this is part of the nature of the process.

Payment & Pricing

We accept payment either in the form of a bank transfer stating your order number and name, or by credit/debit card via PayPal. PayPal transactions are handled on PayPal’s website so we do not receive or store customers’ card details. All prices are in GBP Sterling. Please check with your local customs office if ordering from overseas to find out if you will be required to pay any tax or import duties. We do not take responsibility for payment of any of these charges.

Delivery

Sample packs are sent via 2nd Class Royal Mail. There is no delivery charge for these. For orders there is a delivery charge of £12.50 to cover tracked delivery. The package will need to be signed for on arrival.

Proofs & Your Approval/Responsibilities

It is your responsibility to obtain permission for any copyright material you may wish to incorporate into your stationery such as poems or any graphics.

You will be sent a proof of all items to be produced within 48hrs of order payment using your submitted wording. Please confirm any changes via email and further amended proofs will be sent within 48hrs of receipt. After your acceptance of the final proofs, any changes thereafter will be subject to a charge (as production may have already started). Please double check all spellings and grammar before approving as we do not accept responsibility for any wording errors. If you notice an error after acceptance please contact us as soon as possible at info@tohaveandtogold.co.uk

Turnaround times

We will inform you of expected turnaround time upon your order being placed. This turnaround time only begins only after acceptance of these terms and conditions at checkout, payment receipt and acceptance of your proofs. If you require a rush order it is advised to email info@tohaveandtogold.co.uk before placing your order to ensure your deadline can be met. For studio collection items, we suggest ordering no later than 4-6weeks before you wish to send out your invites. For bespoke invitation turnaround times please email to discuss.

Cancellations/Returns/Refunds Policy

In the unfortunate event you need to cancel your order you will receive a full refund if the design proof is yet to be produced. After this stage you may be eligible for a partial refund. If production has started, no refunds are available. Please contact me at info@tohaveandtogold.co.uk as soon as possible should you wish to cancel your order.

 As your wedding stationery has been personalised for you we are unable to offer returns. If you are unhappy with your order for any reason please contact us at info@tohaveandtogold.co.uk. If any errors have been made on our part or if your items have been delivered damaged we will endeavour to resolve the issue by means of replacement or refund as required. We may require photographs so we can inspect any possible damage. Please let us know within 7 days of receipt.

Other policies

Please find links to our Privacy Policy, Cookie Policy and Website Terms of Use.