Please find some frequently asked questions below. If you still have a query feel free to email me.
How do I order?
Please visit the product details page of the items you are interested in, select from the options available then click ‘Add to Basket’.
After checkout you will get the opportunity to upload your wording, you can also return to your account and upload at a later time by clicking into the Order Details page. If you have trouble with this you can email me your files instead at firstname.lastname@example.org. Before printing begins you will be sent digital proofs to approve.
For bespoke designs please email me or fill in the contact form.
Do you have samples available?
Yes, please visit the Sample Box page. Each sample box contains a selection of designs along with a swatch card of all the foil and card finishes available. Samples have free UK delivery and if you go on to order, the sample pack cost is credited against your full order, using the discount code included.
Which aspects of the wedding invitation suites are customisable?
Your names, wedding date and time, location, ceremony/reception details, RSVP requirements. You can also choose from a selection of foil, card and envelope colours on most designs. There are also optional extras such as wax seals, envelope liners and envelope addressing.
Can I choose my own card or foil colours that aren’t listed?
Please contact me to discuss: email@example.com
Is there a minimum order quantity?
Yes for wedding invitation suites there is a minimum order of 40.
How much is the delivery?
UK: Free UK Delivery
Rest of world : £25.00
We are not responsible for any duty/import/taxes/customs charges you may incur.
When should I expect to receive my order?
For wedding invitation suite orders you will receive an order confirmation after payment, then a digital proof within 2 days to approve. Once confirmed, you can then expect your order to be ready to dispatch within 2-4 weeks.
How many invites do I need?
It’s best to order one per couple/household and then a few spares for anyone extra.
Can I order both day and evening invites?
Please add to the basket the total number of invites you require, then when producing your wording file you can indicate the split of how many of each type and include the wording for each.
When should I send out my invites?
Wedding invitations are normally posted out 4 – 6 months before your wedding date to allow time for your guests to reply, and make any necessary work or childcare arrangements. This also allows for plenty of time for you to plan details of your day which may require you to know final guests numbers or any dietary requirements. You may also wish to send out a Save the Date a year before your wedding so people are aware of the date when booking future holidays, or to give enough notice for travel costs if you are planning a wedding abroad.
Do you accept returns?
As your wedding stationery has been personalised for you I am unable to offer returns. If you are unhappy with your order for any reason please contact me at firstname.lastname@example.org. If any errors have been made on my part I will endeavour to resolve the issue.
Can I cancel my order?
In the unfortunate event you need to cancel your order you will receive a full refund if the design proof is yet to be produced. After this stage you may be eligible for a partial refund. If production has started, no refunds are available. Please see my Terms & Conditions.
Can you take rush orders?
If you have left it late to order please get in touch prior to ordering to make sure I can fulfil in accordance with your timelines.