FAQ

Do you have samples?

Yes a sample of all our collection suites can be found on each product page. Simply add the sample pack to your basket. Each pack contains an example of each item available for that particular design in a range of foils and card types, with mockup text. Samples have free UK delivery.

Which aspects of the studio collection suites are customisable?

Bride & Groom’s names, wedding date and time, location, ceremony/reception details, RSVP requirements. You can also choose from a selection of foil and card colours on most designs.

Can I choose my own card or foil colours that aren’t listed?

This is available if you choose the bespoke design option. Please contact me to discuss: info@tohaveandtogold.co.uk

Is there a minimum order quantity?

Yes for studio collection suites there is a minimum order of 40.

How much is shipping?

UK: Free UK Shipping

Rest of world : £25.00

We are not responsible for any duty/import/taxes/customs charges you may incur.

When should I expect to receive my order?

For studio collection orders you will receive an order confirmation after payment, then a digital proof within 2 days to approve. Once confirmed, you can then expect your order to be ready to dispatch within 2-4 weeks.

How do I order?

For the studio collection, please visit the product page of the collection you are interested in and add the quantity and options for each item you wish to order, then click ‘Add to bag’.

During checkout, you will get the opportunity to upload your wording, if you have trouble with this you can email me your file instead at info@tohaveandtogold.co.uk. Before printing begins you will be sent digital proofs to approve.

For bespoke designs please email me or fill in the contact form.

How many invites do I need?

It’s best to order one per couple/household and then a few spares for anyone extra.

Can I order both day and evening invites?

Please add to the basket the total number of invites you require, then when producing your wording file you can indicate the split of how many of each type and include the wording for each.

When should I send out my invites?

Wedding invitations are normally posted out 4 – 6 months before your wedding date to allow time for your guests to reply, and make any necessary work or childcare arrangements. This also allows for plenty of time for you to plan details of your day which may require you to know final guests numbers or any dietary requirements. You may also wish to send out a Save the Date a year before your wedding so people are aware of the date when booking future holidays, or to give enough notice for travel costs if you are planning a wedding abroad.

Do you accept returns?

As your wedding stationery has been personalised for you I am unable to offer returns. If you are unhappy with your order for any reason please contact me at info@tohaveandtogold.co.uk. If any errors have been made on my part I will endeavour to resolve the issue.

Can I cancel my order?

In the unfortunate event you need to cancel your order you will receive a full refund if the design proof is yet to be produced. After this stage you may be eligible for a partial refund. If production has started, no refunds are available. See Terms & Conditions.

Can you take rush orders?

If you have left it late to order please get in touch prior to ordering to make sure I can fulfil in accordance with your timelines.

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